Referral Statuses

Each time a referral is generated, it is assigned a status. There are four possible values that can be assigned:

  • Pending - This is a referral that has been generated but is not yet confirmed
  • Unpaid - This is a confirmed referral that is waiting to be paid out to the affiliate
  • Rejected - This is a referral that was rejected
  • Paid - This is a referral that has been paid to the affiliate

All referrals begin with a status of Pending and are then updated to one of the other three statuses when particular events occur. A pending referral means that it is waiting to be confirmed as valid. Referrals are confirmed when orders in the eCommerce platform are completed.

A referral is marked as rejected when the corresponding order in the eCommerce platform is refunded or deleted. In Affiliates → Settings → Misc, there is an option to automatically mark referrals as Rejected when orders are refunded or deleted. If enabled, AffiliateWP will mark referrals as Rejected for you. If disabled, or your eCommerce platform is not fully supported, referrals will need to be rejected manually.

Referrals are marked as Unpaid when the corresponding order or signup is completed in your e-Commerce or membership platform. Once marked as Unpaid, the referral is considered earned and should be paid out to the affiliate.

Referrals receive a status of Paid as soon as they have been paid to the affiliate. Once marked as Paid, a referral is considered closed and no further status changes are applied to it.

Note: When a referral's status is Pending, it will not convert the Visit entry to show as converted, or appear in the affiliate area referrals, or be included in any of the reporting statistics.