Lifetime Commissions - FAQs

Note: This article relates to the Lifetime Commissions pro add-on.

How does Lifetime Commissions link a customer to an affiliate?

When a customer clicks on an affiliate’s referral URL and makes a purchase from your website, they are instantly linked to the affiliate. When the customer returns to make another purchase on your website, the linked affiliate will receive a commission, even if they visit your website without using the affiliate's referral link. A customer can only be linked to one affiliate at a time.

If the customer makes a guest purchase (logged out) their email address is used to look up the linked affiliate. If the customer is a user on your site, and is logged in when they purchase, their WordPress user ID is used.

Additionally, if the customer ever uses a different email address whilst purchasing (logged in) or changes their email address from their WordPress profile, the new email address is also stored with the linked affiliate. This ensures that if the customer ever makes a purchase while logged out, the linked affiliate will still receive commission on the sale.

Can Lifetime Commissions track and link affiliates to customers through a tracked affiliate coupon?

Yes! For integrations that support discount codes and coupons, you can create a discount code or coupon, and attribute it to an affiliate so they can share it to potential customers. When a customer visits your website (even without an affiliate referral link), adds an item to their cart, uses the affiliate coupon code at checkout and completes the purchase, the customer will be linked to the affiliate (and a referral will be awarded to the affiliate). When that customer returns at a later point and purchases from your site again, the linked affiliate will be awarded a new referral.